Frequently Asked Questions
Have a question you don’t see answered here? Email us at jerry@fankesmt.com, call or text us at 086 13417563543, or reach out to us on WhatsApp!
Common Pre-Purchase Questions
What brands of SMT placement machines and accessories do you supply?
We supply a comprehensive range of SMT placement machines, feeders, nozzles, and spare parts for major global brands including ASM, Siemens, Panasonic, FUJI, Juki, and Hanwha.
Are your SMT machines and parts thoroughly tested before shipment?
Yes. All parts and feeders undergo strict calibration and quality checks on specialized test benches to ensure optimal pick-up rates and performance before leaving our warehouse.
What is the typical lead time and shipping method for international orders?
In-stock items are typically shipped within 1-3 business days. We partner with reliable international couriers like DHL, FedEx, and UPS, as well as air and ocean freight for bulk orders.
Do you provide technical support and after-sales assistance?
We offer remote video technical support, troubleshooting guides, and a standard warranty on our products to ensure smooth operation on your production lines.
SMT Feeder
What is the difference between original new, original used, and compatible feeders?
To meet different budget and production requirements, we offer three grades: Original New (brand new in factory packaging), Original Used/Refurbished (genuine brand parts, thoroughly tested and cleaned with excellent precision), and High-Quality Compatible (cost-effective third-party alternatives built to OEM standards). Every unit is clearly labeled on our product pages.
Are your used and refurbished feeders tested before shipment?
Yes, absolutely. All used and refurbished feeders undergo strict calibration and functional testing on specialized Feeder Calibration Benches. We test key parameters including stepping accuracy, mechanical wear, air leakage, and sensor sensitivity to ensure low pick-up error rates upon arrival.
Will the feeders be fully compatible with our placement machines?
Yes. Our feeders are engineered or sourced to fit major SMT placement machine brands, including ASM, Siemens, Panasonic, FUJI, Juki, and Hanwha. Before shipping, our technical team verifies your specific machine model, software version, and feeder bank requirements to guarantee plug-and-play compatibility.
How are fragile precision feeders packed for international shipping?
We use heavy-duty export packaging designed specifically for precision SMT equipment. Each feeder is wrapped in anti-static material, cushioned with high-density pearl cotton or custom foam inserts, and packed inside reinforced cartons or wooden cases to survive rough international handling.
What kind of warranty and technical support do you provide?
We provide a standard warranty (typically 3 to 6 months depending on the item type) along with remote video technical support. If you encounter setup issues, feeding errors, or calibration questions, our multi-lingual support team is ready to assist you across different time zones.
SMT Nozzle
What materials are your SMT nozzles made of, and how do they affect performance?
We provide nozzles made from high-grade materials including ceramic, tungsten steel, diamond-like carbon (DLC) coating, and high-temperature plastic. Ceramic nozzles offer excellent wear and heat resistance, while tungsten steel and DLC-coated nozzles provide high impact strength and anti-static properties for specialized components.
Are your nozzles compatible with original equipment manufacturer (OEM) standards?
Yes. All our nozzles are manufactured to strict OEM tolerances to ensure a precise fit on placement heads. They are fully compatible with major placement machine brands such as ASM, Panasonic, FUJI, Juki, Yamaha, and Hanwha, ensuring accurate visual recognition and reliable pick-and-place performance.
How can I prevent nozzles from clogging or wearing out prematurely?
Regular maintenance is key. We recommend using an ultrasonic cleaner with specialized cleaning solutions to clear flux residue and dust periodically. Avoid using hard metal tools to poke the nozzle tip, as this can damage the inner diameter and affect vacuum pressure.
Do you offer custom nozzles for special or oversized components?
Yes, besides standard stock sizes (e.g., 0201, 0402, 0603, and QFP/BGA nozzles), we also provide customized nozzle design and manufacturing services based on your specific component dimensions, special reflection requirements, or unique packaging designs.
What is the minimum order quantity (MOQ) and shipping time for nozzles?
We support low minimum order quantities (MOQs) to help you test samples easily. Most standard nozzles are kept in stock, and orders can be dispatched within 1-2 business days via fast international couriers like DHL, FedEx, or UPS.
SMT Equipment & Production Line
Do you supply a complete range of SMT peripheral equipment (SPI, AOI, Printers, Cleaners)?
Yes. As an experienced trading partner in the SMT industry, we supply a comprehensive range of equipment including Solder Paste Printers, SPI (Solder Paste Inspection), AOI (Automated Optical Inspection), PCB Cleaners, and various line-side peripheral automation machines from top global and reliable brands.
Can you provide a turnkey solution or match equipment for an entire production line?
Absolutely. We can help configure and source a matched line tailored to your board size, component density, and budget requirements—ensuring seamless communication, SMEMA compatibility, and smooth material flow between the printer, placement machines, SPI, AOI, and reflow ovens.
How are large machines like SPI, AOI, and Printers inspected and packaged for export?
All large machinery undergoes rigorous functional checks, software resets, and cleaning before dispatch. We use professional vacuum moisture-proof foil packaging, customized shock-absorbing blocks, and sturdy fumigated wooden crates to protect sensitive optical lenses and precision mechanics during international ocean or air transport.
What kind of installation, setup, and technical support is available for large equipment?
We provide detailed English operation manuals, electrical diagrams, and remote video guidance for initial setup and calibration. For complex systems like SPI and AOI, our technical team offers remote software configuration support and troubleshooting to get your line up and running quickly.
What are the shipping terms and lead times for heavy SMT machinery?
Lead times vary depending on whether the machine is in stock or requires specialized refurbishment (typically ranging from 7 to 20 business days). We support flexible trade terms such as FOB, CIF, or DDP, and work with professional freight forwarders to handle safe delivery to your factory destination.
SMT Equipment & Parts Troubleshooting
What should I do if the placement machine frequently throws pick-up errors (dropping components)?
Frequent pick-up errors are usually caused by nozzle wear, vacuum pressure drops, or feeder feeding misalignment. First, check if the nozzle tip is clogged or worn out and clean it with an ultrasonic cleaner. Second, verify that the vacuum pressure meets the machine's standard, and ensure the feeder indexing step matches the component tape pitch.
How can I troubleshoot component jamming or skipping in feeders?
Component jamming is often related to tape peeling issues or mechanical wear. Check if the cover tape is peeling smoothly and being wound properly by the feeder's collection gear. Ensure the guide tracks are clean and free of residue, and test the feeder on a calibration bench if stepping accuracy is in doubt.
Why does the machine give a low vacuum or nozzle leakage alarm?
Vacuum alarms typically stem from air leaks or blockages in the airway. Inspect the nozzle sealing O-ring for cracks or damage, check the suction shaft for debris, and make sure there are no leaks in the quick-connect pneumatic fittings leading to the placement head.
How to handle recurring false alarms on SPI or AOI inspection systems?
False calls on SPI and AOI systems are frequently caused by poor board lighting, PCB warpage, or outdated inspection threshold tolerances. Try optimizing the camera lighting angles, adjusting the warpage compensation settings, or fine-tuning the tolerance parameters for specific solder joints or component profiles.
How can I contact technical support if I encounter a complex error?
If you face persistent issues that cannot be resolved locally, our technical support team is ready to help. You can reach out via email or WhatsApp with error codes, photos, or short videos of the fault, and we will provide remote diagnosis and step-by-step troubleshooting guidance.
Payment & Billing
What payment methods do you accept for international orders?
We offer secure and flexible payment options to accommodate global buyers, including Bank Wire Transfer (T/T to company account), PayPal, and major credit cards. For regular corporate clients, we can also discuss terms upon evaluation.
Is my payment and financial information secure?
Yes, absolutely. All online transactions are processed through encrypted, industry-standard payment gateways. For wire transfers, funds are sent directly to our official corporate bank account, ensuring complete transparency and transaction safety.
When do I need to pay for my order (Deposit vs. Balance)?
For standard stock items and spare parts (such as feeders and nozzles), 100% payment is typically required prior to shipment. For custom orders or large-scale machinery, a deposit (e.g., 30%–50%) is required upfront, with the remaining balance paid after testing and before dispatch.
Do you provide official commercial invoices and receipts?
Yes. Every order is accompanied by a formal Commercial Invoice and Packing List issued by our company. These documents will be sent digitally and included in the shipment package to assist with your local customs clearance and accounting records.
What currencies do you accept for payment?
We primarily accept US Dollars (USD), as well as Euros (EUR) and Chinese Yuan (CNY) depending on the account type. If you are paying via international wire transfer, please ensure your bank covers the intermediary transfer fees so the full amount reaches our account.
Shipping & Returns
What international shipping methods and couriers do you use?
We partner with reliable global couriers including DHL, FedEx, and UPS for fast delivery of spare parts, feeders, and nozzles. For large-scale machinery or heavy peripheral equipment, we arrange secure air or ocean freight with professional logistics partners.
How long is the processing and shipping lead time?
In-stock items (such as standard feeders and nozzles) are typically processed and dispatched within 1 to 3 business days. Custom or heavy equipment lead times range from 7 to 20 business days depending on testing, calibration, and crating requirements.
How are precision SMT parts protected during international transit?
We use heavy-duty export packaging tailored for sensitive electronics. Parts and feeders are sealed in anti-static bags, cushioned with multi-layer high-density pearl cotton or custom foam inserts, and packed in reinforced cartons or fumigated wooden crates to prevent transit damage.
What is your return and replacement policy?
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos or videos. We support returns, replacements, or technical adjustments under our warranty terms to ensure your production line is not delayed.
Who is responsible for customs duties and import taxes?
International shipping rates typically do not include local import duties, taxes, or customs clearance fees. Buyers are responsible for complying with local customs regulations and paying any applicable duties, though our team can assist by providing accurate commercial invoices and shipping documentation.
Your One-Stop SMT
Solution Partner
Streamline your procurement of SMT machinery, replacement parts, and accessories with certified quality and rapid global fulfillment.
- ✔ One-stop electronic assembly line solutions
- ✔ Strict quality inspection & testing
- ✔ Rapid worldwide shipping